Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 09, 2026     Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Oracle Fusion Service Overview- Service Configuration Basics
  • 1. Basic setup and administration
    • 2. Security roles and access control
      - Core Service Architecture
      • 1. Service request lifecycle management
        • 2. Fusion Service data model and components
          Reporting and Analytics- Service analytics
          • 1. Operational reporting
            • 2. Dashboards and KPIs
              Knowledge Management- Knowledge articles
              • 1. Search and recommendation usage
                • 2. Creation and lifecycle management
                  Field Service and Dispatch- Field service operations
                  • 1. Scheduling and dispatch rules
                    • 2. Work order management
                      Service Request Management- Customer interaction handling
                      • 1. Communication templates and notifications
                        • 2. Omnichannel support processes
                          - Case and ticket handling
                          • 1. SLAs and escalation management
                            • 2. Creation, routing, and assignment rules
                              Integrations and Extensions- Integration capabilities
                              • 1. REST APIs and integration flows
                                • 2. Third-party system integration

                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                  1. To create a new Survey object, you create a sandbox and set it as active.
                                  Which two statements are correct while creating your Survey object in Application Composer?

                                  A) Multiple users cannot use your sandbox at the same time.
                                  B) Your changes are isolated and do not impact other users' configuration environments or the production environment.
                                  C) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
                                  D) You can set a second sandbox as Active at the same time in order to begin working on another new object.


                                  2. Which two statements are true regarding the Audit History tab of a Service Request?

                                  A) It is exportable to Excel.
                                  B) It allows users to save searches for later reuse.
                                  C) It is enabled by default.
                                  D) It is available only to authorized administrators.
                                  E) It is searchable by date range, username, event type, event severity, and event duration.


                                  3. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

                                  A) Verify that Eligible for Service is selected on the product item.
                                  B) Validate that the product item is active and published.
                                  C) Verify that Root Catalog is selected on the product groups.
                                  D) Validate that Allow Duplicate is selected on the product item.


                                  4. Identify three considerations before starting the configuration of assignment rules to service requests.

                                  A) the candidates of queues to use as criteria for your rule assignments
                                  B) the candidates of service requests to use as criteria for your rule assignments
                                  C) the attributes of queues to use as criteria for your rule assignments
                                  D) the attributes of service requests to use as criteria for your rule assignments
                                  E) the rule sets you want to create and the rules to include in each rule set


                                  5. Which two steps are needed to create a new business object in Digital Customer Service?

                                  A) Assign the new business object to a page.
                                  B) Assign object access roles to an administrative user.
                                  C) Map a Visual Builder Cloud Service business object to the object API.
                                  D) Assign the new business object to a new component.


                                  Solutions:

                                  Question # 1
                                  Answer: B,C
                                  Question # 2
                                  Answer: B,C
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: A,B,E
                                  Question # 5
                                  Answer: B,C

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