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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) Exit the administration interface without completing the normal logout process.
B) View the add-in's log files and rectify the issue.
C) Log out of the interface and log in again.
D) Use Safe mode when logging in to the application.

2. Which two statements are true about a disposition?

A) It can be set to a maximum depth of three in hierarchy levels.
B) It can be linked to products.
C) It can be linked to categories.
D) It can be made visible on the Customer Portal.
E) It helps to identify the root cause of an incident.

3. How many rows can be returned by a tabular query?

A) 1000
B) 10000
C) 100000
D) 100
E) Unlimited

4. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
B) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
C) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
D) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

5. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Transactional survey in rules
B) Polling survey
C) Website link survey
D) Broadcast survey

Solutions: