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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

A) A simple process map that is high-level and covers key aspects
B) A somewhat detailed process map that is easy to remember and self- explanatory
C) A very detailed process map that is unambiguous and version controlled

2. Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A) Conduct a white boarding session to ensure the requirements are accurate.
B) Survey customers to confirm whether the new site meets their requirements.
C) Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

3. Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

A) The customer should be consulted.
B) The customer should be informed.
C) The customer should be responsible.

4. After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

A) Update the change request log and draft a new user story.
B) Update the change management document and user acceptance testing plans.
C) Update the gap analysis document and scope statement specification.

5. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

A) User stones translate requirements in a way that shows a product's value to the end user.
B) User stories provide specific details about a product early in the development lifecycle.
C) User stones decrease the need for collaboration within a product team throughout the project.

Solutions: