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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?

A) An organization outside of their industry that has solved unique but similar problems
B) complex system that their customers have experienced navigating successfully.
C) A creative setting outside of their office that provides more inspiration and activity

2. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Increased human takeover rate
B) Increased goal completion rate
C) Decreased length of support calls

3. A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

A) Why is this insight valuable?
B) Do we have the capability to develop this?
C) What constraints would we have to overcome?

4. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
B) Allow access to the tool ahead of time and make sure participants are familiar before getting started.
C) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.

5. A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

A) Hypothesize, Empathize, Optimize
B) Gather, Envision, Plan
C) Define, Design, Deploy

Solutions: