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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate into the current project.
Which best practice should the consultant use to refocus the meeting and stay on topic?

A) Incorporate the new ideas into the solution design.
B) Invite only the subject matter experts to subsequent workshops.
C) Remind the team of the purpose and scope of this project.

2. Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts.
The organization-wide default for Accounts is Private.
Which factor should the consultant consider when updating the sales territories and Account owners?

A) The operations team can defer sharing calculations to decrease the risk of lock errors during the data update.
B) The Salesforce recycle bin needs to be emptied prior to realignment.
C) The organization-wide default should be set to Public before the update can be performed.

3. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A) Divide the development team into three units/tracks to support each line of business Independently.
B) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
C) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

4. Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own.
Which reason explains the sales rep's experience?

A) Some opportunities associated with these accounts are owned by other users.
B) The user is a member of an Account Team with Read/Write access on Opportunities.
C) Sharing rules for Opportunities are set to a public group for managers.

5. Cloud Kicks (CK) has been losing market share to competitors over the past year. CK management is planning next year's budget and has allocated more money for in-person meetings with its existing partners because CK thinks it will reduce churn.
Which option should a consultant recommend that CK use to track the spending increase for onsite visits?

A) Report on opportunities with and without onsite activities.
B) Report on accounts with and without onsite activities.
C) Report on the activity type that corresponds to an onsite visit.

Solutions: