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Salesforce Certified Slack Consultant Sample Questions:

1. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Offload Admin Essentials training to the client's IT team.
B) Revise the SOW to include Admin Essentials sessions for each time zone.
C) Create a tailored series of videos geared towards Workspace Admins.
D) Suggest all Workspace Admins direct their questions to 24/7 support.

2. How often should you recommend that your client conduct a guest and channel clean-up?

A) Ad-hoc
B) Weekly
C) Annually
D) Monthly

3. Your client is trying to add a custom field for all members to add their favorite dessert in Slack profile.
How would you recommend they set up this field?

A) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Publish the changes.
B) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from SCIM and publish the changes.
C) In their IDP, add a field "Favorite Dessert". Edit the field to update from SCIM and publish the changes.
D) In the org admin dashboard, select Profile, then open the Configure Profiles section and add a field
"Favorite Dessert". Edit the field to update from API and publish the changes.

4. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help-it
B) #help_it
C) #HELP-IT
D) #help-it!

5. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A) Target audience, channel setup recommendations and delivery method
B) Objective, channel setup recommendations and delivery method
C) Objective, channel setup recommendations and target audience
D) Target audience, objective and delivery method

Solutions: