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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

How do you restrict the completion of the main ticket when the related sub ticket are still open?

A. By Activating fine tuning activities
B. By enabling scoping questions
C. By creating workflowrule
D. By creating a user defined ticket status

Question 2

Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A. Escalation status
B. Channel type
C. Escalated Date
D. Warranty

Question 3

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Apply the Data Workbench to populate data
B. Use a standard migration template to populate data
C. Use a custom data migration template to populate data
D. Use the Application and User Management work center to populate data

Question 4

Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A. Product
B. object
C. Registered product
D. Warranty
E. Text

Question 5

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Warranty ID
B. Serial ID
C. Reference date
D. Customer

Solutions: