SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions : C_BCSCX_2502

  • Exam Code: C_BCSCX_2502
  • Exam Name: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions
  • Updated: Oct 12, 2026     Q & A: 32 Questions and Answers

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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

Question #1

Which of the following is a feature of SAP Customer Data Platform?

  • A. Al customer overview
  • B. Product Workbench
  • C. Payload customer error messages
  • D. Unique customer database
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

  • A. Integration monitoring needs to be centralized
  • B. Integration caters for error handling and monitoring
  • C. Integration is GDPR compliant
  • D. Integration value mapping needs to be maintained
  • E. Integration between SAP CX and SAP ERP is out-of-the-box
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #3

Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

  • A. SAP Successfactors
  • B. SAP Cloud ALM
  • C. SAP Analytics Cloud
  • D. SAP Customer Data Cloud
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

Question #4

How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

  • A. By executing marketing campaigns for product service
  • B. By providing a dedicated self-service experience as a forecast
  • C. By connecting and delivering data from the value chain and process flow
  • D. By focusing on back-end service operations
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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