SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90

  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Oct 02, 2026     Q & A: 80 Questions and Answers

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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP BusinessObjects Platform Fundamentals- Architecture and core components
  • 1. BI platform overview
    • 2. System landscape and deployment models
      Topic 2: Incident Resolution in SAP BusinessObjects- Common issue categories
      • 1. Authentication and access issues
        • 2. Reporting and scheduling issues
          Topic 3: System Administration and Monitoring- Monitoring tools and practices
          • 1. Server and service monitoring
            • 2. User and security administration basics
              Topic 4: Troubleshooting and Root Cause Analysis- Problem resolution techniques
              • 1. Log analysis and diagnostics
                • 2. Performance issue identification
                  Topic 5: Incident Management Processes- Support workflow
                  • 1. Ticket handling and prioritization
                    • 2. Incident lifecycle management

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      Which of the following are features of the SAP Solution Manager? (Choose three)

                      • A. Business Case Calculation
                      • B. Bid Management
                      • C. Incident Management
                      • D. The entire documentation
                      • E. Test Information
                      Reveal Solution  Discussion  0

                      Correct Answer: C,D,E  🗳️

                      Question #2

                      You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
                      How do you proceed?

                      • A. Call your account manager to ask for help.
                      • B. Send an email to SAP EMEA Support.
                      • C. Create a message using the component SV-SMG-SUP within Service Desk.
                      • D. Call the Customer Interaction Center.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #3

                      What are benefits of SAP Notes to the installed base? (Choose two)

                      • A. They allow customers to find solutions for their own product issues.
                      • B. SAP Notes inform customers about corporate strategy.
                      • C. One SAP Note can cover multiple technical issues.
                      • D. They allow support consultants to quickly provide solutions for problems which have already been solved before.
                      Reveal Solution  Discussion  0

                      Correct Answer: A,D  🗳️

                      Question #4

                      Which of the following statements is a true representation of an installation?

                      • A. An installation is related to the number of employees in that organization.
                      • B. Each customer can have several installations associated to their identifier.
                      • C. An installation can contain only one system linked to it.
                      • D. Each customer has only one installation per legal entity.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #5

                      What is the definition of Initial Reaction Time (IRT)?

                      • A. The contractually agreed time for the first qualified response to customer.
                      • B. The amount of time that a customer message has been within the responsibility of SAP.
                      • C. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
                      • D. The overall time taken to process the message.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

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