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Nokia SDM Certification - CARE Sample Questions:

1. The forecast for the half-year fluctuates a lot each period, but the Care service level is stable. One way to improve the forecasting is:

A) forecast external and internal subcontracting in the month when the cost will be registered, not when the work is performed.
B) increase the number of Sales Packages in NELLE, especially for sales.
C) fine-tune the parameters in NELLE for invoicing, revenue recognition and payment.
D) stop interfering with the demand plans made by the Controller and let them take full charge of the forecasts.

2. Who is responsible for commercial and relationship escalation towards the customer?

A) Care Program Manager.
B) Care Program Manager supported by Project Manager.
C) Care Program Manager supported by CT Head.
D) CT Head supported by Care Program Management.

3. Which transaction in SAP triggers the cost of work by an external supplier?

A) Vendor item quantity update.
B) Booking the supplier invoice.
C) Goods Receipt of the Purchase Order.
D) Setting the value to the Purchase Order.

4. What is the content of the Care Plan?

A) Upgrades and updates schedules.
B) NSN contacts and Emergency escalation procedure.
C) NSN Care contacts, map of power, CT organization chart.
D) Services, schedules, contacts, care procedures, customer installed base.

5. CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A) A contract amendment needs to be prepared, verified by lawyers and signed.
B) No need to record this as the agreement is temporary, verbal agreement should be enough.
C) A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
D) The new setup should be described in the Care Plan and then shared internally and externally.

Solutions: