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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) provides a dissipative connection for a wrist strap that must be worn by the service technician.
B) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
C) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
D) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
E) provides a soft surface to prevent scratches on the case or outer shell of the computer.

2. What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A) The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
B) The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
C) The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
D) The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.

3. What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?

A) the flexbuild label
B) the support label
C) the technician data label
D) the system board label

4. Which Linux operating system is typically installed on HP commercial notebooks?

A) FreeBSD, because it is the same operating system that Apple modified to create OS X
B) SuSE Linux, because it is user friendly, well documented, and compact
C) Red Hat Linux, because it has the best technical paid and unpaid support
D) Ubuntu Linux, because it has the widest user adoption of all Linux distributions

5. As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A) UEFI diagnostics
B) HP Advanced POST diagnostics
C) HP Advanced BIOS diagnostics
D) HP Insight diagnostics

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