Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Administering the CIC System
• Configuring Call Flows

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Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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• Europe - 69,500 Euro

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Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• ADSL
• NETANN
• MSML
• KVM / USB Answer: B,C

Which protocol is SIP Server using when in communication with Softswitch?

• SIP
• Proprietary protocol Answer: C
• T-Lib
• CTI protocol

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 101%
• 120%
• 130%
• 150% Answer: B

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• contact Answer: A
• To
• via
• From

Which statements are correct?

• Genesys Media Server supports Treatments Answer: B
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• c=IN IP 0.0.0.0
• m=audio 0 RTP/AVP hold
• C=INIP 192.168.1.199 Answer: D
• a=rtpmap:0 hold
• a=sendrecv

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 3
• 6
• 9 Answer: A
• 1

How is the Genesys SIP Server licensed?

• per any DN
• per Agent Answer: A
• per running instance
• per seat

What is the response to REFER when the REFER method is used?

• 200 OK
• 202 Accepted
• C NOTIFY Answer: A
• 183 session in Progress
• C ACK

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• INVITE
• INITIATE
• REFER
• MESSAGE Answer: A,D
• PUBLISH