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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Your company has recently installed a Cisco Unified CallManager cluster and a Cisco Unity voice mail platform. You have received complaints from users that the red MWI light never comes on, even when there are new voice-mail messages in the voice mailboxes. Which two steps must be taken to resolve this issue? (Choose two.)

A) Verify, using the Port Usage tool, that the ports dedicated to MWI on/off are not over-utilized. Add another dedicated port if the current port is over-utilized.
B) Ensure that the number of ports licensed for the Cisco Unity server is greater than or equal to the number of configured ports.
C) Verify that the calls are being sent to the correct ports on the Cisco Unity server. If they are being sent to the incorrect ones by the Cisco Unified CallManager cluster, correct the values in the cluster.
D) Verify that the MWI on/off numbers are unique within the Cisco Unified CallManager cluster dial plan. If they are not, change the MWI on/off numbers in the Cisco Unified CallManager cluster so they are unique and configure the Cisco Unity server so they match.
E) Verify that the same numbers are being used for MWI on/off in both the Cisco Unified CallManager cluster and Cisco Unity server. If they are different, change the Cisco Unity server to match the Cisco Unified CallManager cluster.

2. You need to troubleshoot a conference bridge issue. You need to find out the number of conferences that were started after the restart of the Cisco IP Voice Media Streaming Application service. Which Real-time Monitor Tool (RTMT) counter should you use?

A) CFBStreamsActive
B) CFBStreamsAvailable
C) CFBConferencesActive
D) CFBStreamsTotal
E) CFBConferencesTotal
F) CFBConferencesActive.

3. Which two issues can cause a Cisco Unified Communications Manager to fail to register with its Cisco SAF Forwarder? (Choose two.)

A) CCD requesting service was not activated.
B) An H.323 SAF trunk was configured instead of a SIP SAF trunk.
C) CCD advertising service was not activated.
D) No directory number patterns were configured on the Cisco Unified Communications Manager.
E) Incorrect user credentials were used on the SAF Forwarder.

4. Refer to the exhibits.

Low latency queuing has been implemented on the HO and BR1 routers to allow five G.729 calls. Callers are still experiencing poor audio, in particular choppy and delayed audio during traffic congestion. This problem occurs even with just one active call.
Which two actions will solve the issue?

A) Configure RTP header compression on the WAN links
B) Configure RSVP call admission control
C) Change the codec type to G 711. J
D) Configure L ink Fragmentation and Interleave on the WAN links
E) Configure location settings in Cisco Unified Communications Manager to 1 20 Kb/s
F) Increase the priority queue bandwidth to 80 Kb/s

5. You have received a trouble ticket stating that the MWI light is not coming on for a group of users. Further investigation reveals that the affected users are connected to the same subscriber in the cluster. Users that are connected to other subscribers in the same cluster are not experiencing this issue.
What is causing this problem?

A) Database replication has an error or has failed.
B) The Cisco Unity voice-mail services need to be restarted for the subscriber so all the users will receive proper MWI message indication.
C) The MWI numbers for this subscriber have been changed.
D) The voice-mail ports assigned to the subscriber are down.

Solutions: