Cisco Unified Contact Center Enterprise Implementation(UCCEI) : 642-242

  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Oct 08, 2026     Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Deployment25%- High availability and redundancy setup
- Pre-installation requirements and planning
- Software installation and configuration
Topic 2: UCCE Architecture and Components20%- Unified ICM/CCE solution overview
- Integration with CUCM, CVP, and Finesse
- Peripheral Gateway (PG), Router, Logger components
Topic 3: Routing and Scripting25%- Precision queuing and skill-based routing
- ICM script design and configuration
- Dialed numbers, call types, and routing domains
Topic 4: Reporting, Monitoring and Troubleshooting15%- CUIC and LiveData reporting setup
- System health monitoring
- Common issues and resolution
Topic 5: Integration and Media Configuration15%- Gateway and SIP configuration
- CTI integration and route points
- CVP and IVR integration

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