Ultimate Guide to Prepare Free SHRM SHRM-CP Exam Questions and Answer
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The Society for Human Resource Management (SHRM) is a well-known global organization that provides resources and services to HR professionals. One of the services that SHRM offers is the SHRM-CP (Certified Professional) certification exam. The SHRM-CP certification is designed to validate an HR professional's knowledge and skills in the field. It is recognized worldwide and is highly sought after by employers.
NEW QUESTION # 222
According to Feldman's model of organizational socialization, in which stage do new employees confirm or dismiss the expectations held before hiring?
- A. anticipatory socialization
- B. acquisition
- C. encounter
- D. change
Answer: C
Explanation:
Explanation: According to Feldman's model of organizational socialization, new employees confirm or dismiss their prehiring expectations during the encounter stage. Feldman outlined three major stages in organizational socialization: anticipatory socialization, encounter, and change and acquisition. During anticipatory socialization, the potential new employee first learns about the organization. During the encounter stage, the recruit formally commits to joining the organization and becomes a part of it. During the change and acquisition stage, the new employee assimilates to the organizational culture.
NEW QUESTION # 223
Which of the following is NOT a source of motivation identified in McClelland's acquired needs theory?
- A. achievement
- B. wealth
- C. power
- D. affiliation
Answer: B
Explanation:
Explanation: Wealth is not one of the sources of motivation identified in McClelland's acquired needs theory. According to McClelland, people are driven to pursue achievement, affiliation, or power. Those who seek achievement will take some risks and listen to constructive criticism. However, these people want to ensure that they have responsibility for their work, because having a sense of ownership over the completed task is important for them. People who are motivated by affiliation seek to be accepted by their colleagues and peers. These people should not be isolated. People who seek power want to exert control over people or processes.
NEW QUESTION # 224
Which of the following correlation coefficients would indicate the strongest relationship between two variables?
- A. 0.1
- B. 0.9
- C. 0
- D. +0.7
Answer: B
Explanation:
Explanation: Of the given correlation coefficients, 0.9 would indicate the strongest relationship between the two variables. Correlation coefficients exist on a range from 1 to +1. The strength of the correlation is indicated by the distance from zero, or absolute value, of the coefficient. In other words, whether a correlation coefficient is positive or negative does not influence its strength.
NEW QUESTION # 225
In which case did the Fifth Circuit determine that a company may not claim physical difficulty as a bona fide occupational qualification in order to keep women out of certain jobs?
- A. Weeks v. Southern Bell Telephone Company (1969)
- B. McDonnell Douglas Corporation v. Green (1973)
- C. Texas Department of Community Affairs v. Burdine (1981)
- D. Rosenfeld v. Southern Pacific (1968)
Answer: A
Explanation:
Explanation: In Weeks v. Southern Bell Telephone Company (1969), the Fifth Circuit determined that a company may not claim physical difficulty as a bona fide occupational qualification in order to keep women out of certain jobs. This case centered on a woman who was denied an available position within the company because it entailed some heavy lifting. She asserted that this was discrimination. The company admitted prima facie discrimination but argued unsuccessfully that the ability to lift heavy objects was a bona fide occupational qualification.
NEW QUESTION # 226
What is required in the role of the human resources professional when considering unique employee needs?
- A. Assessing the boundaries of the current policies of the organization
- B. Establishing flexibility within the working arrangements of employees by providing daycare programs, nutrition and health training, and fitness centers
- C. Recognizing that the most effective employees are those who are able to balance their work with situations outside of work
- D. Locating repatriation situations for employees who have the potential to benefit the organization outside the United States
- E. Creating diversity initiatives by enabling employees to find a comfortable place within the company
Answer: C
Explanation:
Explanation: The responsibility of the human resources professional in is to recognize that employees need a balance of work and situation outside of work in order to be the most effective in the workplace. Answer choices A, B, D, and E all contain aspects of considering unique employee needs - in particular, with the focus on diversity initiatives, flexibility in work situation, and repatriation - but only answer choice C encompasses all of the HR responsibility.
NEW QUESTION # 227
The "golden" benefits for executive compensation packages include all of the following except:
- A. Golden handcuffs
- B. Golden lifeboat
- C. Golden life jacket
- D. Golden parachute
- E. Golden handshake
Answer: B
Explanation:
Explanation: The "golden" benefits for executive compensation packages include the golden parachute (answer choice B), the golden handshake (answer choice C), the golden handcuffs (answer choice D), and the golden life jacket (answer choice E). There is no golden lifeboat, however, so answer choice A is correct because it does not fall within this category of benefits for executive compensation packages.
NEW QUESTION # 228
During which phase of the strategic planning process would a SWOT analysis be most useful?
- A. adjustment
- B. environmental scan
- C. construction
- D. evaluation
Answer: B
Explanation:
Explanation: A SWOT analysis would be most useful during the environmental scanning phase of the strategic planning process. During this phase, the strategy team tries to get the most accurate picture of the current state of the organization. A SWOT (strengths, weaknesses, opportunities, and threats) analysis is a common template for organizational selfassessment. It is a useful format because it requires planners to consider both internal (strengths and weaknesses) and external (opportunities and threats) factors.
NEW QUESTION # 229
Sandra is the head of a small human resources department. She wants to implement a human resource information system, so she begins by commissioning a needs analysis. What is her next step?
- A. Identifying possible conflicts with other organizational systems
- B. Researching possible systems
- C. Creating a timeline for implementation
- D. Asking for permission to implement the system
Answer: B
Explanation:
Explanation: Sandra's next step is to research possible systems. Since she has obtained a needs analysis, she should have a good idea of the appropriate system for her business. However, her business may not be able to afford the best possible human resources information system. Sandra's next step will be to shop around for the best value. Answer choices B, C, and D represent steps that she will need to take later in the process.
NEW QUESTION # 230
A corporate university is an
- A. alternative to community college.
- B. independent academic institution that produces recruits for a corporation.
- C. extensive training program administered by a corporation to existing employees.
- D. academic institution run for profit.
Answer: C
Explanation:
Explanation: A corporate university is an extensive training program administered by a corporation to existing employees. Rather than rely on local colleges to keep their employees up to date, many organizations have created inhouse training programs. Corporate universities often have detailed curricula and "professors" whose only job is to maintain the skills and competence of existing employees. Those who complete a program at a corporate university may be eligible for a raise or promotion. Corporate universities are able to be much more specific and targeted in their instruction.
NEW QUESTION # 231
In which type of dispute resolution do both parties agree to accept whatever decision is reached by the third party judge?
- A. constructive confrontation
- B. compulsory arbitration
- C. binding arbitration
- D. ad hoc arbitration
Answer: C
Explanation:
Explanation: In binding arbitration, both parties agree to accept whatever decision is reached by the third party judge. Compulsory arbitration, meanwhile, exists when the terms of a contract dictate that any future disputes will be settled through arbitration. Constructive confrontation is a system for handling disputes within an organization, usually by dividing them into their central and peripheral elements. Ad hoc arbitration is a onetime dispute resolution aimed at handling one particular problem.
NEW QUESTION # 232
Summarize the ruling in Regents of California v. Bakke (1978).
- A. Employees must be given a reasonable opportunity to reject unfair arbitration clauses.
- B. Arbitration clauses are enforceable even when a business is engaged in interstate commerce.
- C. Nonunion employees are not entitled to Weingarten rights.
- D. Universities may not use quotas to boost minority admissions.
Answer: D
Explanation:
Explanation: In Regents of California v. Bakke (1978), the Supreme Court ruled that universities may not use quotas to boost minority admissions. This case centered on a white man who was denied admission to medical school twice, though in both years minority students with lower grades and test scores were admitted. The white man, Allan Bakke, claimed reverse discrimination. The Supreme Court declared that it was unconstitutional for the University of California to base minority admissions on a quota, though race could be a factor in admissions decisions.
NEW QUESTION # 233
Which of these employees would not be classified as disabled under the Americans with Disabilities Act?
- A. Paraplegic
- B. HIVinfected employee
- C. Recovering alcoholic
- D. Heroin addict
Answer: D
Explanation:
Explanation: As long as a person is receiving treatment for alcohol or substance abuse, he is considered disabled. A person who relapses into alcohol or substance abuse is no longer protected by the ADA. A recovering alcoholic would therefore be classified as disabled under the Americans with disabilities act. People with contagious diseases including HIV are classified as disabled under the ADA, and paraplegics are impaired from "major life activities", thus making them disabled, as well.
NEW QUESTION # 234
Ilsa, a manager of a large municipal department, is generally commended for her handson approach and effectiveness. However, she has a tendency to lose her temper with employees when she is under stress, and several complaints have been made. Ilsa's boss Kathryn is making an effort to improve Ilsa's behavior, and she has decided to employ Skinner's theory of Operant Conditioning. Which of the following would be an example of negative reinforcement?
- A. To avoid provoking Ilsa into a bad temper due to stress, Kathryn will review her workload to see if more work can be delegated within the department.
- B. For every employee complaint about Ilsa's bad temper, Kathryn will document the incident with an official warning.
- C. For every week that goes by without an employee complaint, Ilsa will not have to meet with Kathryn for a behavioral review.
- D. For every week that goes by without an employee complaint, Kathryn will reward Ilsa by documenting the behavior with an official commendation.
Answer: C
Explanation:
Explanation: Negative Reinforcement occurs when a good behavior occurs and a negative result for behavior is removed. The behavioral review would be considered a negative result of poor behavior; when this is removed after a week of no employee complains, Kathryn is applying Negative Reinforcement. Answer choices A reflects Skinner's strategy of Punishment. Answer choice C reflects Skinner's strategy of Positive Reinforcement. Answer choice B reflects a possible combination of Positive Reinforcement and Extinction. It does not, however, represent a single strategy laid out by Skinner.
NEW QUESTION # 235
Yolanda is a human resources officer at an accounting firm. During tax season, Yolanda contracts with an agency that supplies temporary workers. These workers are paid by the temp agency rather than the accounting firm. What type of contract will Yolanda sign with the temp agency?
- A. thirdparty contract
- B. indirect contract
- C. temporary contract
- D. resolvable contract
Answer: A
Explanation:
Explanation: Yolanda will sign a thirdparty contract with the temp agency. A thirdparty contract requires actions to be taken by a party other than the two signing the deal. In this case, the temporary workers are addressed in the contract even though they do not sign it.
NEW QUESTION # 236
What is the fiduciary role of the human resources professional regarding ERISA?
- A. Handling and managing pension funds
- B. Creating the rules that govern individual retirement account for employees
- C. Setting up pension accounts for employees
- D. Ensuring that the HIPAA guidelines of ERISA are observed
- E. Working with organization to locate the funds for pension accounts
Answer: A
Explanation:
Explanation: The fiduciary role of the human resources professional regarding ERISA is primarily one of handling and managing the pension funds that the organization provides for retirement accounts. Answer choice A is incorrect because the fiduciary role does not include setting up pension accounts for employees. (This might be another part of the human resources professional's job, but this is not the immediate fiduciary role with respect to ERISA.) Answer choice C is incorrect because the fiduciary role has nothing to do with ensuring that HIPAA guidelines are observed. Answer choice D is incorrect because human resources professional is not responsible for creating retirement account rules. And answer choice E is incorrect because the fiduciary role of the human resources professional is not necessarily one of locating the funding but rather of managing it.
NEW QUESTION # 237
Which of the following is considered the first piece of legislation to affect the movement for labor rights within the United States?
- A. NorrisLa Guardia Act
- B. Sherman AntiTrust Act
- C. Clayton Act
- D. Railway Labor Act
Answer: B
Explanation:
Explanation: The Sherman AntiTrust Act was created in 1890 and represents the first piece of legislation to affect the movement for labor rights within the United States. The Clayton Act followed in 1914, the Railway Labor Act in 1926, and the NorrisLa Guardia Act in 1932.
NEW QUESTION # 238
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