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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. When we set the Activity Equivalency option to No, the agent is in adherence.
Response:

A) False
B) True

2. Which of the following is NOT a component of a management unit?
Response:

A) Agent Group
B) Service Goal Template
C) Schedule Forecasting
D) Queue Assignment

3. Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

A) False
B) True

4. An Agent cannot edit a time-off request after it has been created.
Response:

A) False
B) True

5. Which activity code type is typically used for non-customer-facing tasks?
Response:

A) Productive
B) Adherence-Based
C) Call Handling
D) Non-Productive

Solutions: