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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A) outputs
B) utility
C) outcomes
D) warranty

2. Which statement about managing incidents is CORRECT?

A) Low impact incidents should be resolved efficiently so the resource required is reduced
B) Low impact incidents should be resolved efficiently, making logging unnecessary
C) The 'incident management' practice should use a single process regardless of the impact of the incident
D) Incidents with the lowest impact should be resolved first

3. Which statement about costs is CORRECT?

A) Costs removed from the consumer are part of service consumption
B) Costs imposed on the consumer are costs of service utility
C) Costs removed from the consumer are part of the value proposition
D) Costs imposed on the consumer are costs of service warranty

4. What should all 'continual improvement' decisions be based on?

A) Accurate and carefully analysed data
B) A recent maturity assessment
C) Details of how services are measured
D) An up-to-date balanced scorecard

5. Which service value chain activity relates with buying new products?

A) Obtain/build
B) Engage
C) Plan
D) Improve

Solutions: