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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence:
A customer defines the [?] for a service and takes responsibility for the outcomes of service consumption.

A) suppliers
B) requirements
C) resources
D) products

2. Which statement about value streams is CORRECT?

A) Each value stream must be designed for a specific scenario
B) Each value stream must include suppliers or partners
C) Each value stream must include all 34 ITIL practices
D) Each value stream must include all six value chain activities

3. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As a service request
B) As a change request
C) As an event
D) As a problem

4. Which statement about the purpose of the Monitoring and event management practice is TRUE?

A) Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B) Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C) Systematically observe services and service components, and record and report selected changes of state identified as events
D) Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule

5. Which BEST describes the purpose of the 'improve' value chain activity?

A) To organize a major improvement initiative into several smaller initiatives
B) To continually improve all products and services across all value chain activities
C) To make new and improved services and features available for use
D) To ensure a shared understanding of the vision and improvement direction for all products and services

Solutions: