Microsoft Supporting Users and Troubleshooting Desktop Applications : 070-272

  • Exam Code: 070-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Oct 13, 2026     Q & A: 100 Questions and Answers

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Microsoft 070-272 Exam Syllabus Topics:

SectionObjectives
Operating System Troubleshooting- Device and driver issues
  • 1. Device Manager troubleshooting
    • 2. Hardware driver installation and rollback
      - Windows XP system issues
      • 1. Startup and performance problems
        • 2. User profile and system settings
          Security and User Support- User account management
          • 1. Password and access issues
            • 2. Local user accounts and permissions
              - System security troubleshooting
              • 1. Windows Firewall configuration
                • 2. Malware and antivirus issues
                  Network and Connectivity Support- TCP/IP and LAN connectivity
                  • 1. Name resolution issues (DNS/WINS)
                    • 2. IP configuration and troubleshooting
                      Troubleshooting Desktop Applications- Application compatibility issues
                      • 1. Legacy application support on Windows XP
                        • 2. Compatibility mode and updates
                          - Microsoft Office and productivity applications
                          • 1. Word, Excel, Outlook troubleshooting
                            • 2. Application installation and configuration issues

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