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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What are three typical target customer groups for supplies?

A) Small-sized customers, medium-sized customers, and large-sized customers
B) Home-user customers, public customers, and enterprise customers
C) Ink customers, laser customers, and media customers
D) Loyal - original supplies customers, switcher customers, and lost customers

2. Which statement best describes the warranty on HP laser supplies?

A) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
B) HP offers 6 months of warranty for all HP laser supplies.
C) No warranty is applicable to HP laser supplies.
D) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

3. According to the 2013 Spencer Lab laser study how much more can non-HP toner cartridges cost over time, as compared with HP toner cartridges?

A) Up to 60%
B) Up to 70%
C) Up to 90%
D) Up to 20%

4. What is meant by a "Clone Cartridge"?

A) A one-to-one copy of an HP cartridge that comes in HP packaging
B) High quality remanufactured cartridge that comes with HP Original toner or ink
C) A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
D) A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

5. On what medium is HP ink designed to give high quality printouts?

A) HP printable labels
B) A variety of media
C) HP Base Photo Paper
D) Photocopy paper

Solutions: