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Following are some reference material for actual HP HP2-B110 exam test
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Matching Supplies to Printer Models - Ink Cartridges and Toner Cartridges - Maintenance Kits and Accessories |
| Topic 2: Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Countering Third-Party Supply Claims - Addressing Cost Concerns |
| Topic 3: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - Supplies Lifecycle Management - HP Instant Ink and Subscription Models |
| Topic 4: Customer Needs and Sales Strategy | 25% | - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security |
| Topic 5: HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - Supply Technology and Innovation - HP Original vs. Non-HP Supplies |
1. Who is affected most by the sale and distribution of counterfeit supplies? (Select two.)
A) the customer
B) HP authorized distribution
C) The competition
D) The counterfeit selling reseller
E) Recycling plant manufacturers
2. Where would you find details of the storage conditions for an HP LaserJet Cartridge?
A) They are printed on the cartridge.
B) They are written on the print cartridge box
C) They are listed at www.hp.com/storageconditions.
D) They are in the printer manual
3. What is a typical cross-selling question?
A) "Do you Print duplex?"
B) "Can I make your sale bigger?"
C) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
D) "Wouldn't you benefit even more from an HP X cartridge?"
4. What are three typical target customer groups for supplies?
A) Small-sized customers, medium-sized customers, and large-sized customers
B) Home-user customers, public customers, and enterprise customers
C) Ink customers, laser customers, and media customers
D) Loyal - original supplies customers, switcher customers, and lost customers
5. An HP printhead can fire more than how many drops per second?
A) 30 trillion
B) 30 million
C) 300
D) 30 thousand
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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