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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. What are HP Managed Print Services?

A) An HP program that provides genuine HP supplies, maintenance, and break-fix services, plus drives continual improvement for customers across the customer's needs for imaging and printing
B) An hp.com database full of answers to customer inquiries about anything from technical issues, to putting new life into printed documents and photographs
C) An HP service for businesses who need supplies when they need them, regardless of time of day, weekends, or holidays
D) An HP software program that remotely manages what end users are printing

2. What are some customer benefits of purchasing an HP DesignJet printer rather than outsourcing wide format printing? (Select two.)

A) Printing on demand
B) More choices of media
C) Configuring and maintaining the printer
D) Controlling the customer's intellectual property
E) Reducing energy consumption

3. What is the major difference between an HP MFP and an HP flow MFP?

A) HP flow MFPs are optimized to handle the demands of digital document workflows.
B) HP flow MFPs are designed to fit aesthetically into a modern office environment.
C) HP flow MFPs have more optional finishing devices, for a more versatile printing system.
D) HP flow MFPs are more energy efficient, for a greener office.

4. Which types of media are compatible with HP DesignJet printers and MFPs?

A) Cut sheet and rolled media
B) Rolled media only
C) Letter or A4 and Legal or A3
D) Cut sheet media only

5. What are HP Care Pack services?

A) Bundled genuine HP supplies and maintenance kits provided to customers at specific service intervals
B) Bundled genuine HP supplies sold contractually
C) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty

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